Frequently Asked Questions

Everything you need to know about your Apollo Neuro experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.

How do I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Do you offer a warranty on your products?

Yes, all Apollo Neuro hardware comes with a one-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.

Can I exchange an item for a different size or color?

Absolutely. If you would like to exchange an item, please contact our support team within 14 days of receipt to initiate the exchange process for a different style or size.